At Home Garden Fusion, we are dedicated to providing our customers with the best prices on all our products. If you find a lower price on any item at a qualifying online retailer, we will not only match it but beat it by £70 for products over £2,000 and £35 for products over £1,000. For items priced below £1,000, we will beat it by £10, to ensure you are always getting the best value.
We aim to give you peace of mind when shopping with us, knowing that you are always getting the best deal possible.
Our Lowest Price Policy Details
How it Works
If you find a lower price for the same product from another online retailer, we will beat it! Here’s how the guarantee works based on the product's price:
- For products over £2,000, we will beat their price by £70.
- For products over £1,000, we will beat their price by £35.
- For products under £1,000, we will beat their price by £10.
Price Match Eligibility
To qualify for our Lowest Price Guarantee, please ensure the following criteria are met:
-
Identical Product:
- The product must be identical in brand, model, and specifications.
- It must be in stock and available for immediate purchase from both us and the competitor.
-
Eligible Competitors:
- The competitor must be a valid online retailer selling directly to consumers.
- The competitor must not operate solely as an auction website or marketplace (e.g., eBay, Craigslist).
- The competitor must be authorized to sell the product in question.
-
Proof of Lower Price:
- You must provide valid proof of the lower price, such as a screenshot, invoice, email, or other documentation.
- The competitor’s lower price must be verifiable online and available at the time of your request.
How to Request a Price Match
You can easily request a price match before placing your order:
- Online: Reach out to our customer support team on 0330 0430 089 with proof of the lower price, and we’ll instantly apply the discount to your order.
- By Phone: Call our customer support team on 0330 0430 089, provide proof, and we’ll process your order with the discount applied.
Once we verify the lower price, your discount will be immediately applied for use at checkout.
Exclusions and Limitations
While our policy is designed to offer maximum value to our customers, some exclusions apply:
- Discounts from promotions like rebates, “buy one, get one free” offers, or loyalty programs are not eligible.
- The competitor’s product must be in stock and available for immediate shipping.
- The guarantee applies only to online retailers and excludes physical store locations.
- Auction sites, discounters, and unauthorized resellers are not eligible.
- Black Friday, Cyber Monday, or any other annual promotional events are excluded.
- The competitor must be an authorized retailer of the product in question.
Our Promise to You
If you find a lower price for the same product from a qualifying retailer after your purchase, let us know within 30 days, and we will refund you the difference. This way, you can shop confidently, knowing you are always protected by our guarantee.
Contact Us
If you have any questions or need assistance with your price match request, feel free to contact our support team 0330 0430 089 or email us at support@homegardenfusion.co.uk. We're here to make sure your shopping experience is exceptional!