Service
Feel free to contact us with any inquiries about SUNS Lifestyle products and our available services at any time. Your Home Garden Fusion sales representative is equipped to assist you should you need any additional information.
Warranty
For issues regarding warranty, or should you have a complaint, please contact your Home Garden Fusion sales representative in the first instance.
SUNS Lifestyle Ltd offers a warranty that stretches beyond legislation: you will receive no less than a 5 Years Warranty.
If a piece of outdoor living or part should defect due to a manufacturing defect or a defect due to regular domestic use, SUNS will repair the defect at its own discretion, refinish the product or replace the defective part. The SUNS warranty is subject to the parts only and not subject to the installation of the damaged part. In the case of self installation the customer will replace the part. SUNS can not be held liable for any installation fees incurred by not opting to use SUNS installation service.
Replacement
When a replacement is required and the model or colour is no longer available (for example, from an older collection), SUNS Lifestyle Ltd reserves the right to replace the defective piece with a similar product. Each replacement applies, in principle, to the defective part or piece of furniture, not to the entire set. A repair, refinish or replacement does not affect the original warranty period.
Warranty Procedure
In the event of a defect, it is the responsibility of the buyer to contact their Home Garden Fusion Ltd sales representative, accompanied with (a copy of) the purchase receipt. Home Garden Fuson Ltd will complement the warranty request with event date, product code and description of the problem and submit it to the manufacturer. Home Garden Fusion Ltd and the manufacturer will then handle completion of the warranty procedure.
Warranty Conditions
The warranty period starts from the moment of purchase from a Home Garden Fusion Ltd sales representative and only applies to regular domestic use. The original receipt serves as a warranty certificate. Warranty relates to construction and material defects that are already present on delivery. Damage caused by improper or incompetent use (such as abnormal loads), deterioration by aggressive substances, improper maintenance, repairs by non-SUNS Lifestyle Ltd representatives, covering of furniture, incorrect assembly, as well as influences due to the properties of natural material and damage due to the not following or not correctly following the user instructions (hangtag) are excluded from the warranty agreement.
Further excluded are:
- Defects due to normal wear and / or extreme weather conditions
- For plastic: scratches due to use
- For aluminium: scratches due to use
- For wood: influences due to the properties of natural materials, such as cracking, tearing and discolouring
- For steel: rust formation from the inside due to, among others, condensation
- For textiles: less than 3mm shrinkage per linear meter, incorrect washing and slight discoloration, wear due to usage and reduced carrying capacity and thickness of the filling over time
Further Excluded Items
ProtectionTeak has a natural, soft, golden brown colour. In order to retain this colour, teak should be treated with a ‘protector’ or ‘patinizer’. Often people choose to leave teak wood untreated. In that case, it will fade to silver grey in a natural way. The level of maintenance, therefore, depends on the desired colour. (Frequent) treatment, using a patinizer or protector is recommended to prevent teak from getting weathered. This coating will protect the furniture against weather.
(Grease) stains on teak wood furniture can usually be removed easily using detergent and plenty of tepid/warm water. In case of weathered surfaces or stains which are more difficult to remove, a ‘cleaner’ may be the solution.
Heat, cold, UV-light, rain, ice, mud, food, fungi and mildew; your outdoor furniture has a lot to endure. That’s why we have Suns Lifestyle Shine, a comprehensive series of cleaning and protection products for nearly every outdoor material. Get to know our high-end Cleaners & Protectors that clean deep, protect with nano-technology, are friendly to the environment and easy to use!